Refund and Warranty

Returned Goods:

A returned goods authorization is required for all returns. No
material may be returned without written authorization.
Transportation charges must be prepaid. Any cost associated
with restoring product to saleable condition will be deducted
from credit. A 35% restocking charge may apply. Credit will be
issued to apply against future purchases only.

Limited Warranty:

This is Potter Roemer - Fire Pro’s only express written warranty.
No other express warranties or additions in the warranty are
valid. The remedy stated in this warranty is the only remedy
available under this warranty. To the extent permitted by law,
Potter Roemer - Fire Pro disclaims all liability concerning the
product, except as provided in this express warranty and in the
implied warranties accompanying the product. This warranty is
limited in duration to a period ending one year from the date of
shipment from the factory. The following warranty is
applicable to all new products sold by Potter Roemer - Fire
Pro which become inoperative or unuseable due to defects in
original material or workmanship, and is limited to the original
purchaser, hereinafter referred to as “you”. Potter Roemer -
Fire Pro warrants that it will replace, without cost, any defective
item received by Potter Roemer - Fire Pro at City of Industry,
California, which is shipped at your expense and which is
received within the covered period of warranty.
Note: The warranty period begins on the date of shipment from
the factory and lasts for a period of twelve (12) months. If you
have a defective product, you should telephone or write the
main office in City of Industry, California and request a
“Returned Goods Authorization” form. Potter Roemer - Fire Pro
will assume the expense of transportation between the factory
and place of original shipment for returning the product
replaced, pursuant to the warranty; however, Potter Roemer -
Fire Pro reserves the right to charge for handling and shipping
on any in-warranty return where inspection indicated no defect
in material or workmanship.
Potter Roemer - Fire Pro shall not be responsible for the cost of
labor or material not installed or replaced at the factory, without
written authorization from its City of Industry office.
Potter Roemer - Fire Pro reserves the right to make changes in
design, or to make additions to, or improvements in its product
without incurring any obligations to incorporate or install such
design changes, additions or improvements in, or on products
previously manufactured or sold.
The above warranty gives you specific legal rights, and you
may also have other rights which vary from state to state. Your
remedy against Potter Roemer - Fire Pro for failure of the
products for any reason is limited, to the extent permitted by
law, to replacement without cost, plus return shipping, as
provided in this warranty. All incidental and consequential
damages are hereby excluded. Some states do not allow the
exclusion for incidental and consequential damages or limitation
on the length of an implied warranty, so the above limitations or
exclusions many not apply to you.